Need Help With Your Toys?

We test all battery-operated items to make sure they are working properly before shipping, and most vibrating toys have manufacturers' warranties that cover operating malfunction or defects.

If you believe a toy you purchased is defective, you are welcome to contact the manufacturer directly, or we are happy to help troubleshoot the issue if your purchase was made within the last 30 days. Please email us first at info@sheboptheshop.com to begin the troubleshooting process. For more information on our Return Policy, please see our Terms & Conditions page.

Most sex toys use either dimple port chargers or magnetic chargers.

Dimple Port - the long, tip of the charging cable gets inserted into a small hole in the toy. It can be tricky to locate since they usually appear far smaller than the charger tip. Unlike penetrative sex, if you feel some resistance while inserting, just keep pushing!

Check out this useful video to help you with the dimple port charger.

Magnetic port - locate the two silver dots on your toy and simply place the charging port against it. Magnetic charges are designed to disconnect if the cable is yanked to prevent damage to your toy.

The most common reason your toy stopped working is that you have turned on the travel lock. Many toys contain these functions to avoid vibrators going off unexpectedly at inopportune times. There’s unfortunately not a standard way to turn off travel lock, some toys need to be plugged into the charger to disable, others need to hold the power button for an extended time, and still others require you to hold down multiple buttons at once.

Check out these videos to help you figure out how to unlock your toy.